500-443Updated 8d ago · Aug 28, 2026
Advanced Administration and Reporting of Contact Center Enterprise
60 questions across 1 topics, with suggested answers, explanations where available, and imported community discussion. The first 6 questions are free to preview.
Topics
| # | Topic | Questions | Free |
|---|---|---|---|
| 1 | Advanced Scripting and Data Exchange | 60 | 6 |
Preview
6 of 60 accessibleQuestion 1 · Advanced Scripting and Data Exchange Open
For PCCE 12k, which two options are available to manage payloads? (Choose two.)
Answer: D, E
A fresh installation includes the Default ECC payload. When custom ECC payloads are added, newly created ECC variables are not automatically assigned; each must be manually assigned to the appropriate payload. The Default payload cannot be deleted.
**Learn more:** [Cisco DevNet — ECC Payload API](https://developer.cisco.com/docs/packaged-contact-center/ecc-payload-api-ecc-payload-api/)
Question 2 · Overview Open
Which two functions does CUIC serve in UCCE/PCCE? (Choose two.)
Answer: A, B
Cisco Unified Intelligence Center is a web-based reporting platform for Cisco Contact Center products and provides historical, real-time, and live data reporting through reports and dashboards.
**Learn more:** [Cisco Unified Contact Center Enterprise Reporting User Guide, Release 15.0(1)](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/user/guide/ucce_b_cisco-unified-contact-center-enterprise-reporting-user-guide-release1501/ucce_b_cisco-unified-contact-center-enterprise-1261_chapter_01.html)
Question 3 · Advanced Configuration Open
Which two statements describe the permissions of a CUIC user or administrator? (Choose two.)
Answer: A, D
The System Application User defined during installation becomes the initial default Super User, has full rights to Administration and CUIC Reporting functions, and can create additional Super Users. CUIC Administration is the centralized operations, administration, maintenance, and provisioning (OAMP) interface for administering the CUIC solution. The installation-defined Super User cannot be deleted, and CUIC Administration is hosted on the Controller node rather than on every member node.
**Learn more:** [Cisco Unified Intelligence Center Administration Console User Guide — User Interface](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1262/maintain_and_operate/guide/cuic_b_1262-admin-console-user-guide/cuic_m_1262-user-interface.html) · [Cisco Unified Intelligence Center Architecture](https://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_911/design/guide/CUIC_BK_S53C8D8E_00_srnd-911_chapter_010.html)