Advanced Administration and Reporting of Contact Center Enterprise

Answer: A, B Cisco Unified Intelligence Center is a web-based reporting platform for Cisco Contact Center products and provides historical, real-time, and live data reporting through reports and dashboards. **Learn more:** [Cisco Unified Contact Center Enterprise Reporting User Guide, Release 15.0(1)](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/user/guide/ucce_b_cisco-unified-contact-center-enterprise-reporting-user-guide-release1501/ucce_b_cisco-unified-contact-center-enterprise-1261_chapter_01.html)

Answer: A, D The System Application User defined during installation becomes the initial default Super User, has full rights to Administration and CUIC Reporting functions, and can create additional Super Users. CUIC Administration is the centralized operations, administration, maintenance, and provisioning (OAMP) interface for administering the CUIC solution. The installation-defined Super User cannot be deleted, and CUIC Administration is hosted on the Controller node rather than on every member node. **Learn more:** [Cisco Unified Intelligence Center Administration Console User Guide — User Interface](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1262/maintain_and_operate/guide/cuic_b_1262-admin-console-user-guide/cuic_m_1262-user-interface.html) · [Cisco Unified Intelligence Center Architecture](https://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_911/design/guide/CUIC_BK_S53C8D8E_00_srnd-911_chapter_010.html)

Answer: B In a Unified CVP comprehensive call flow, the switch leg is the ingress call-control leg: the gateway supplies TDM-to-VoIP and call-switching capabilities, while the VRU leg provides voice treatment. Thus, the ingress SIP call leg from the ingress gateway to CVP is the switch leg. **Learn more:** [Cisco Unified CVP Call Flow Models](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/15-0-1/configuration/guide/ccvp_b_1501-configuration-guide-for-cisco-customer-voice-portal-release/unified_cvp_call_flow_models.pdf)