Cisco Contact Center Enterprise Implementation and Troubleshooting (CCEIT)

Answer: D Cisco’s 2,000-agent reference design supports 1,200 configured Cisco Unified Intelligence Center reporting users. It permits 100 reporting users per CUIC node; across the two CUIC nodes, this provides capacity for 200 active users. **Learn more:** [Cisco Configuration Limits and Feature Availability for Reference Designs](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/configuration_limits_and_feature_availability_for_reference_designs.pdf)

Answer: B Cisco Unified Border Element (CUBE) is Cisco’s enterprise-focused SBC. It provides voice and video connectivity between an enterprise IP network and service-provider SIP trunks, including SBC functions such as session control, security, interworking, and demarcation. **Learn more:** [Cisco Unified Border Element](https://www.cisco.com/c/en/us/products/unified-communications/gatekeeper-multimedia-conference-manager/index.html)

Answer: A, C Cisco Finesse and Cisco Unified Intelligence Center (CUIC) are VOS-based contact-center products. Cisco documentation identifies CUIC and Finesse as products based on the Voice Operating System and states that Finesse runs on the Unified Communications Operating System. **Learn more:** [Get Complete Contact Center Product Versions](https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-enterprise-1262/222304-get-complete-contact-center-product-vers.html) · [Cisco Finesse Virtualization](https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-finesse.html)