Q37Fundamentals of AI and ML
A customer service team is building an application to analyze customer feedback and automatically categorize that feedback. The categories include product quality, customer service, and delivery experience. Which AI concept does this scenario represent?
← → navigate · a answer
Community votes
Discussion · 5
B 2
The scenario of developing an application to analyze customer feedback and automatically classify it into categories like product quality, customer service, and delivery experience is an example of the AI concept called Natural Language Processing (NLP).
NLP involves the ability of machines to understand, interpret, and classify human language, especially in text form such as customer feedback. This allows the application to process the feedback text and categorize it correctly based on the content.
B 1
This scenario involves analyzing and classifying text-based customer feedback into categories like product quality, customer service, and delivery experience. This is a classic use case for Natural Language Processing (NLP) — a branch of AI focused on understanding, interpreting, and generating human language.
B 1
A1 is typo
B 1
The scenario mentioned in this question is a classic Natural Language Processing (NLP) task involving text classification.
B 1
Is correct