Cisco Certified Support Technician (CCST) IT Support
73 questions across 1 topics, with suggested answers, explanations where available, and imported community discussion. The first 7 questions are free to preview.
Topics
| # | Topic | Questions | Free |
|---|---|---|---|
| 1 | Assisting End Users | 73 | 7 |
Preview
7 of 73 accessibleA user has low storage on an iPhone. You need to advise the user how to increase the available storage. For each of the following statements, select Yes if the statement is true. Otherwise, select No. <Statements statements={[{"text":"Offload unused apps.","answer":"Yes"},{"text":"Empty the Recently Deleted album.","answer":"Yes"},{"text":"Enable Optimize Photos.","answer":"Yes"}]} columns={["Yes","No"]} explanation={"Offloading unused apps frees the storage used by the app while retaining its documents and data. Items in Recently Deleted remain recoverable for 30 days, so permanently removing them frees their occupied space. Optimize iPhone Storage keeps space-saving copies on the device while full-resolution originals are stored in iCloud.\n\n**Learn more:** [Apple Support: How to check the storage on your iPhone and iPad](https://support.apple.com/en-us/108429) · [Apple Support: Manage your photo and video storage](https://support.apple.com/en-us/105061)"} />
An employee is having difficulty using Google Drive to store Microsoft Office files that they create and edit on their PC with custom templates. Company policy encourages every employee to store files in Google Drive, which is available through the company’s Google Workspace subscription. What should you recommend to help the employee manage files on Google Drive more easily?
A user who has been away on vacation for the last 30 days calls the help desk and reaches you. The user reports the following: > Before leaving for vacation, I changed my password and confirmed that it worked. My password is not scheduled to be reset for another 60 days, but I cannot log in to the network. While the user was away, the company introduced a Multi-Factor Authentication (MFA) requirement. Which two actions could you take to resolve the issue? (Choose two.) Note: Each correct answer is a complete solution.