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300-830Updated 1d ago · Sep 4, 2026

Implementing Cisco Collaboration Cloud Customer Experience (CLCCE)

60 questions across 1 topics, with suggested answers, explanations where available, and imported community discussion. The first 6 questions are free to preview.

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1Telephony and Call Routing606

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Question 1 · Telephony and Call Routing Open

A customer that uses Webex Contact Center wants to move from traditional agent-based routing to a skill-based routing model that uses skill criteria assigned to queue functionality to improve efficiency and customer satisfaction. Which two essential configuration actions must the administrator complete to make this transition successfully? (Choose two.)

Answer: C, D For skill-based queues that have skill criteria assigned directly to the queue, the administrator must configure the queue’s skill criteria and directly assign skill profiles to agents. Agents whose direct skill profiles fully meet the queue criteria are implicitly associated with that queue. Call distribution groups and team associations are not used for this queue type. **Learn more:** [Understand Routing and Queueing in Webex Contact Center](https://help.webex.com/en-us/article/np2fdx/Understand-Routing-and-Queueing-in-Webex-Contact-Center) · [Manage skill profile in Webex Contact Center](https://help.webex.com/article/arzaac/Manage-skill-profile-in-Webex-Contact-Center)
Question 2 · Telephony and Call Routing Open

An engineer is setting up outdial telephony for a new Cisco Webex Contact Center deployment. Which two configurations are necessary? (Choose two.)

Answer: B, E Agent outdial is enabled through the agent’s Desktop Profile, which exposes the outbound dialing capability. A tenant-level default Outdial ANI supplies the caller ID when the agent does not select a specific outdial ANI. Flow Designer is only needed for customized ANI behavior, while team assignment and queue wrap-up reasons are not required to place agent-initiated outdial calls. **Learn more:** [Webex Contact Center Setup and Administration Guide](https://help.webex.com/en-us/article/n5595zd/Webex-Contact-Center-Setup-and-Administration-GuideI)
Question 3 · Telephony and Call Routing Open

An administrator needs to connect a customer call to an external IVR service while keeping control of the call and subsequently returning it to the original flow. Which node must the administrator use to accomplish this?

Answer: A The Bridged Transfer node temporarily transfers the call to an external destination, including an IVR service, while retaining flow control. When the third-party IVR ends the call, the call flow continues and can resume its original processing. **Learn more:** [Build and manage flows with Flow Designer](https://help.webex.com/article/nhovcy4)