500-445: Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)

Answer: D, E, F Agent SSO requires ECE to be integrated with the applicable CCE deployment, including the Packaged CCE SPOG integration. Cisco IDS SSO must already be configured in CCE for the intended users, and the Cisco IDS SSL certificate must be imported into all ECE application servers for Unified CCE or into the ECE server for Packaged CCE. SSO is explicitly enabled and configured; it is not enabled by default. **Learn more:** [Cisco Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 15.0(1)](https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_15_0_1/Maintenance/Guide/ece15_userguide_administration.pdf) · [Configure and Troubleshoot SSO for Agents and Partition Admin in ECE](https://www.cisco.com/c/en/us/support/docs/contact-center/enterprise-chat-email-1261/221686-configure-and-troubleshoot-sso-for-agent.html)

Answer: A, B Cisco Enterprise Chat and Email supports a collocated deployment in which the web server runs on a separate VM from the other components, and it may be installed outside the firewall if required. Web servers can also be separated from their corresponding application servers across a firewall. **Learn more:** [Cisco Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 15.0(1)](https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_15_0_1/Installation/Guide/ece15_installationguide_for_pcce.pdf)

Answer: D Cisco specifies a maximum permissible one-way network delay of 300 milliseconds between ECE servers and Unified CCE servers. **Learn more:** [Enterprise Chat and Email Design Guide, Release 12.6(1)](https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_6_1/Design/Guide/ece126_cce_srnd.pdf)