500-445: Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)

Answer: D Chat Watchdog Interval sets the period after which a chat activity is marked as abandoned when it has not been assigned to an agent. In Cisco Unified CCE integration, it also defines the maximum time a queued chat waits for the next available agent. **Learn more:** [Cisco Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 12.5(1) (For UCCE)](https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_5_1/Maintenance/Guide/ece125_userguide_administration_for_ucce.pdf)

Answer: A When no inbound workflows are configured, or when those workflows are inactive, the system moves incoming activities for configured aliases to the exception queue after one hour (60 minutes). **Learn more:** [Cisco Enterprise Chat and Email Administrator's Guide to Email and Routing, Release 15.0(1)](https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_15_0_1/Maintenance/Guide/ece15_userguide_email_administration.pdf)

Answer: D ECE monitor notifications are sent at a configurable interval when a monitor condition is met. The default notification frequency is 30 minutes. **Learn more:** [Cisco Enterprise Chat and Email Supervisor’s Guide](https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_0_1/User/Guide/ece12_userguide_supervision.pdf)