Question

Which three configuration prerequisites are required to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)

Accepted Answer

D. The SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.; E. ECE should be integrated with PCCE and the SPOG.; F. SSO for CCE needs to be configured before agent SSO for ECE will work.

Answer

CCE scripting for chat and email needs to be configured before configuring ECE SSO.

Answer

SSO for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.

Answer

SSO is enabled by default; no configuration is necessary.