820-605Updated 1d ago · Sep 4, 2026
Cisco Customer Success Manager (CSM)
178 questions across 1 topics, with suggested answers, explanations where available, and imported community discussion. The first 17 questions are free to preview.
Topics
| # | Topic | Questions | Free |
|---|---|---|---|
| 1 | Customer Success Industry | 178 | 17 |
Preview
17 of 178 accessibleQuestion 1 · Customer Success Industry Open
What value proposition does Customer Success provide for vendors?
Answer: B
For vendors, Customer Success drives customer retention, adoption, and account growth, creating opportunities for expansion through renewals, upsells, and cross-sells.
Question 2 · Barrier Management Open
Which activity helps reduce the risk of churn?
Answer: D
Educating customers about product features increases product adoption and helps them realize ongoing value, making them less likely to churn.
Question 3 · Expand Opportunities and Renewal Open
Which adoption-campaign activity does the Customer Success Manager carry out to identify expansion opportunities?
Answer: C
Potential users who do not have license entitlement represent unmet demand beyond the customer’s current licensed capacity. Identifying that population reveals an opportunity to expand the customer’s licensing footprint.
**Learn more:** [Cisco Customer Success Manager (820-605) exam topics](https://www.cisco.com/c/dam/en_us/training-events/le31/le46/cln/marketing/exam-topics/820-605-CSM.pdf)