Question

Which two Customer Success approaches should a Customer Success Manager provide for customers facing a stalled implementation? (Choose two.)

Accepted Answer

C. Review priorities from the Success Plan with customer leadership.; E. Determine if there has been a change in resourcing or stakeholders.

Answer

Sell additional training to the customer.

Answer

Introduce new features that have been recently enabled within the product.

Answer

Offer upfront discounts and secure the business for as many years as possible.