Question

The agent confirms customer identity through a multi-step process before resetting passwords. During testing, after the customer answers the third verification question, the agent asks for their name again, as though the earlier exchange never occurred. What is the most likely reason for this behavior?

Accepted Answer

C. The conversation history isn’t being passed in subsequent API requests.

Answer

The verification tool is clearing the agent’s internal state after each successful validation step.

Answer

Claude’s memory retention is limited to two conversational turns by default, requiring explicit configuration to extend it.

Answer

The prompt lacks instructions telling Claude to remember information across multiple exchanges.