An engineer is designing a Cisco Webex Contact Center call queue. Drag the configuration actions on the left to the applicable call-queue requirements on the right. Not every option is used. <DragDrop items={["Create a skill profile and set the Type to Proficiency in the Skill Definition settings.","Add Call Distribution Group that uses the remaining agents' team after the specified delay.","Add Call Distribution Group that uses the capacity team after the specified delay.","Create capacity-based teams.","Define skill requirements for the queue activity where the caller's spoken language is >= 5.","Create a skill-based queue for the Best Available Agent.","Create agent-based teams."]} slots={[{"answer":"Create agent-based teams.","id":"after180-1","group":"After 180 seconds, agents from other sites must be able to take the call."},{"answer":"Add Call Distribution Group that uses the remaining agents' team after the specified delay.","id":"after180-2","group":"After 180 seconds, agents from other sites must be able to take the call."},{"answer":"Create a skill profile and set the Type to Proficiency in the Skill Definition settings.","id":"language-1","group":"Only agents with a language ranking of >= 5 can take the call."},{"answer":"Define skill requirements for the queue activity where the caller's spoken language is >= 5.","id":"language-2","group":"Only agents with a language ranking of >= 5 can take the call."}]} explanation={"Agent-based teams contain assigned Contact Center agents. Call Distribution Groups add subsequent groups after their configured delay, thereby expanding routing to eligible agents at other sites after 180 seconds. Capacity-based teams instead route calls to an external direct number without assigned Contact Center agents. A proficiency skill definition supports ranked skill values, and a queue skill requirement of language >= 5 limits eligibility to agents meeting that threshold.\n\n**Learn more:** [Understand Routing and Queueing in Webex Contact Center](https://help.webex.com/en-us/article/np2fdx/Understand-Routing-and-Queueing-in-Webex-Contact-Center) · [Create queues and configure routing patterns](https://help.webex.com/en-us/article/ubg5qd/Create-queues-and-configure-routing-patterns)"} reuse={false} />