Q2Configuration and ImplementationMultiple answers
For CCE deployments, which two configuration tasks can be completed through the Finesse Server Administration page? (Choose two.)
Select 2 answers.
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Discussion · 3
6
Ans. = Workflow & Reason Codes (B & E)
C, E 1
Selected Answer: CE
could be C and E, since on the finesse page u can configure the agent layout where u can add gadgets
B, E 1
Selected Answer: BE
phone books, reason codes, workflows, and call variables layouts through the web administration tool (SPOG) to improve agent efficiency with Cisco Finesse enhancements