Question

What are the two main roles of the PSTN and voice gateway in a Unified CCE solution? (Choose two.)

Accepted Answer

B. The voice gateway may modify the digits presented to downstream devices.; C. The PSTN is responsible for delivering the inbound call to a voice gateway.

Answer

The PTSN is responsible for routing the call to the agent.

Answer

The voice gateway is responsible for routing the call to the agent.

Answer

The voice gateway provides IVR functionality in a Contact Center deployment.