Question

A customer plans to deploy new technology. The Customer Success Manager is concerned that the customer is not prepared to adopt the solution. Which steps with the Project and Operations teams will ensure successful adoption?

Accepted Answer

C. Complete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.

Answer

Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.

Answer

Assign internal resources to develop and deliver training to the customer’s IT staff to ensure the project is successful.

Answer

Research the best training available for this new technology and ensure as many IT staff as possible attend the training.