Question

A customer has a new leadership team that is concerned about the low adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

Accepted Answer

B. Evaluate the customer’s expertise in managing the purchased solution.; E. Review the original business case and reassess desired outcomes with the new leadership

Answer

Review the original sales proposal with the sales team.

Answer

Offer discounts on new products to gain the interest of the new leadership.

Answer

Address and resolve all technical issues.