The customer wants to increase utilization of its video-conferencing system. Drag the actions into the correct sequence. <DragDrop items={["Set a goal to achieve","Baseline the current usage","Update the success plan with status","Investigate the current barrier to utilization"]} slots={[{"answer":"Baseline the current usage","id":"step1","label":"step 1"},{"answer":"Investigate the current barrier to utilization","id":"step2","label":"step 2"},{"answer":"Set a goal to achieve","id":"step3","label":"step 3"},{"answer":"Update the success plan with status","id":"step4","label":"step 4"}]} explanation={"Improving utilization starts by measuring the current level, then identifying the obstacle to adoption. The findings support a realistic utilization goal, and the success plan is updated with the resulting status.\n\n**Learn more:** [Cisco 820-605 CSM Exam Topics](https://www.cisco.com/c/dam/en_us/training-events/le31/le46/cln/marketing/exam-topics/820-605-CSM.pdf) · [Cisco Customer Success Manager Training](https://www.cisco.com/site/us/en/learn/training-certifications/training/courses/dtcsm.html)"} reuse={false} />