Question

Refer to the exhibit. What action should the Customer Success Manager take to improve Company B’s health index?

Accepted Answer

C. Provide recommendations for training and offer scripts for learning products.

Answer

Analyze annual recurring revenue growth and reduce renewal risks associated with technology.

Answer

Perform a marketing campaign and design a roadmap of new products.

Answer

Observe the net promoter scores and how likely the customer is to create a success story.